Dear Partners & Customers:
In 2016, we have served more than 10,000 customers who has problem with setting up watches and app. Most of customers who order the kids GPS watches from E-commerce platform, like Ebay and Amazon, Facebook, etc., but seller over there mostly get the watches from trading company or manufacturer which offer low price and also no support.
So what if customers order watches but can not get help, what should we do? Here is our solution.
1. To be our partner. All wholesale partners can get technical support from us for free also with one year warranty on the products. Every partner has one sale manager to help with products and business. And if you do not have business plan, and find Wonlex partner in your country, they might can also offer help.
2. Send email to support@www.iwonlex.com. We promise every email will be replied, but due to the heavy load of work, questions will be answered by turn within 24 hours (Working time). For the time difference, some problems can not be solved by one email, so we suggest you to offer more information.
3. Leave message on our blog and Facebook. To be honest. Leave the message on public place isn't a very good idea, as all information about watch will be public. Higher rate for unknown risks. We also receive emails from customer who request us to delete message on the blog. And we will response these messages also within 24 hours.
4. VIP Service Channel. If you order the kids baby watch as gifts and being frustrated to set it up, here we have VIP Service channel.
– You can pay us for 4 USD though Paypal for real time support till you get the watch working or we will return the payment. Payment account: payment@www.iwonlex.com
– The VIP communication method is Skype and Whatsapp, which can be get once you send us proof of payment.
– In addition, the service we offer is life-long, so if you have problems in the future, you do not need to pay again.
In the end, we suggest all customers order products which has service support. Then we can use and benefit from the products.
Feedback on Service.
We will be very appreciated if you can write the feedback on our service after our service team solved your problems. Where to leave feedback: Write Feedback
